Android SDK Q&A

Frequently Asked Questions

How do I set my app to be able to get Push Notifications?
1. To get Push Notifications, enable Google Cloud Messaging for Android (GCM), and then allow Appoxee to send notifications from your app.
  For step-by-step instructions, see Android Application Setup.
2. After allowing your app to send and receive Push Notifications, you need a server to handle these notifications.
  To enable the Appoxee sever to handle your notifications, add the Appoxee's code to your app code.
  For step-by-step instructions, see Appoxee Android SDK Integration.

Is the analytics data refreshed at real-time?
No: It takes several hours to analyze the data. If you want the latest analytics data you need to wait a few hours.

How can I change the Appoxee display?
Appoxee's Pro account allows - among other things - to customize the Appoxee appearance.
If you wish to do so , please contact us at support@appoxee.com.

Appoxee has released a new SDK version. Do I need to update?
Our SDK version are numbered at an x.y.z format (for example 1.0.7).
Major updates to the Appoxee SDK will include an increase at one of the first two numbers (eg : x or y).
When minor changes are made we will increase the last number (z).
We always recommend updating your application with the latest SDK version of Appoxee.

When I am sending a message or a push notificaiton using Appoxee I am seeing an iPhone device in the preivew.
Yes. This is just in the preivew, we are working to change this.

According to the message status the message was sent to 0 users.
Yes. This is a known issue and it will be fixed soon.

I can't recive push notifications
1. Go over the XML manifest again and verify that you have changed all of the values
2. Make sure that you have entered the right Google Project ID and the right Google API Key
3. Make sure that your Appoxee SDK Key and Appoxee Secret Key in your app settings match the configuration class
4. If you are using emulator, please make sure to use google API target.
How long does it take to send the push notifications?
Appoxee will start sending your push in a matter of minutes , but the push process itself might take some time depending on your app's push rate. Your apps push rate can be modified in the settings of your app (select Settings > Apps > Edit ,under your app's name). This feature was put in place for those of you who have a server side to their application. Why? To make sure that you dont overload your own server with too many conccurents. A push notification will cause many users to enter your app in a short timespan. Using the push rate feature you can control this in order to minimize the chance of a potential overload.
If you have, for example, 1,000,000 users with push enabled and your push rate is 100 pushes per second then the push process will take about 10,000 seconds which is a little less than 3 hours.

My list has no registered devices
It takes an hour to refresh the list count. It takes a few seconds for a device to register.