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Frequently Asked Questions
General
How do I enable my app to get Push Notifications?
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For major versions, one of the first two version numbers ("x" or "y") are updated.
For minor versions, only the last number ("z") is updated.
Why are devices not receiving push notifications?
Ensure that devices have opted in to receive push notifications for that app.
Ensure that the SDK is implemented correctly to register the devices with Mapp Cloud.
If you see on the dashboard that some of your users don't receive push notifications, than either they have uninstalled your application, or their device tokens are invalid. In this case, push notification is not received on the end. Under the Messaging dashboard, you will see how many invalid push notification tokens there are, per each push notification sent.
Troubleshooting
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Android:
I cannot receive Push Notification
Double Check Setup Guide Android Application Setup for Mapp Cloud
Check the latest version of Mapp SDK
Make sure you added the Mapp Cloud init code within the onCreate method in your Application class. Initialize Android Mapp SDK for Mapp Cloud
If you don't receive notification in foreground mode check whether foreground mode for push is enabled Handle Foreground Notification.
Connect your test device on USB, open Android Studio, and check whether you receive the push notification in logcat. (only for Android devices).
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Android supports video, animated image, image and audio files.
File size limitations for iOS is 10Mb for images, 5Mb for audio and 50Mb for video. Android doesn't have hard limits, however we strongly suggest that you limit file sizes based on iOS.
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iOS:
Why can’t I upload Apple iOS certificates to the Marketing Cloud?
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For reach push you need to create mobile app extension and create corresponding certificate for that at provision and profiles. (developer.appple.com) Please see: Rich Push Notificatons Integration
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Ensure that devices have opted in to receive push notifications for that app.
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Ensure that the SDK is implemented correctly to register the devices with Mapp Cloud.
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How do I generate an iOS Push Certificate?
Enable Apple Messaging for Mapp Cloud
What kind of media can be sent to iOS?
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