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Frequently Asked Questions

General 

  • How do I

    set

    enable my app to

    be able to

    get Push Notifications?

    1. To get Push Notifications, enable Google Cloud Messaging for Android (GCM), and then allow Appoxee to send notifications from your app. 
      For step-by-step instructions, see Android Application Setup for Appoxee Standalone.
    2. After allowing your app to send and receive Push Notifications, you need a server to handle these notifications.
      To enable the Appoxee sever to handle your notifications, add the Appoxee's code to your app code.
      For step-by-step instructions, see Appoxee Android SDK Integration.

  • Is

    Are the analytics data refreshed at real-time?

    No: It takes several hours to analyze the data. If you want To view the latest analytics data, you need to wait a few hours. 

  • How can I change the Appoxee display?

    Appoxee's Pro account allows - among other things - to customize the Appoxee appearance.
    If you wish to do so , please contact us at support@appoxee.com. Appoxee has enables advanced features, including the customization of the Appoxee's look and feel.
    To upgrade to Appoxee Pro and customize your Appoxee display, please contact Appoxee Support (support@appoxee.com)

  • Appoxee released a new SDK version. Do I need to update

    ?Our SDK version are numbered at an

    my Appoxee SDK integration?

    Yes: We recommend that you always update your app to use the latest Appoxee SDK version. 
    Note that the SDK version number has an "x.y.z" format (for example: "1.0.7).
    Major updates to the Appoxee SDK will include an increase at "), indicating if the updates are major or minor:
    • For major versions, one of the first two version numbers (
    eg :
    • "x" or "y") are updated.
    When minor changes are made we will increase
    • For minor versions, only the last number ("z") is updated.
    We always recommend updating your application with the latest SDK version of Appoxee. 

Troubleshooting 

Push Notifications 

  • When I am sending a message or a push notificaiton using Appoxee I am seeing an iPhone device in the preivew.

    Yes. This is just in the preivew, we are working to change this.

  • According to the message status the message was sent to 0 users.

    Yes. This is a known issue and it will be fixed soon.

  • I can't recive push notifications

    1. Go over the XML manifest again and verify that you have changed all of the values

    2. Make sure that you have entered the right Google Project ID and the right Google API Key

    3. Make sure that your Appoxee SDK Key and Appoxee Secret Key in your app settings match the configuration class

    I cannot receive Push Notifications.

    If following error is showing in your dashboard,
    "There was an error authenticating the sender account, please check your google API key"
    then there is a configuration issue with your Firebase Cloud Message (FCM), for this:
    Log into your Appoxee account, go your app's Application Information page and make sure you entered the correct Google project ID and Google API Key, as explained in Android Application Setup for Appoxee Standalone.

    Other Common things to check

    1. Notifications should be enabled for the application itself
    2. Background data needs to be enabled on devices. Otherwise pushes can't send from GCM to Android devices until they have active internet connection.
    3. Application should be in background at the time it receive push notification.
    4. If you are using an emulator, please make sure to use google a Google API target.

  • How long does it take Appoxee to send the

    push notifications

    Push Notifications?

    Appoxee will start sending your push in a matter of minutes , but the push process itself might take some time starts sending your Push Notifications instantly. 
    However, the Push process itself may take longer, depending on your app's push rate. Your apps push rate can be modified in the settings of your app (select Settings > Apps > Edit ,under your app's name). This feature was put in place for those of you who have a server side to their application. Why? To make sure that you dont overload your own server with too many conccurents. A push notification will cause many users to enter your app in a short timespan. Using the push rate feature you can control this in order to minimize the chance of a potential overload. 
    If you have, for example, Push Rate setting:
    The Push Rate feature defines the number of Push Notifications sent per-second (p/s). This feature is intended for apps that have a server side, and it is used to prevent overloading the server with too many concurrent app opens (triggered by the Push Notification).
    To set the Push Rate, log into your Appoxee account, go to the Apps tab, choose your app to display its Application Information page, and then select the desired Push Rate value from the list. 
    The default rate is Normal (100 p/s), but you can choose different rates for different purposes. For example: When debugging the app, use a low rate: Debug speed (10 p/s). However, when sending a "Breaking News" Push Notification, set the rate to Fast (250 p/s).
    To estimate how long it should take to send your Push Notification, divide the number of users who enabled Push Notifications by the app's current Push Rate.
    For example: If 1,000,000 users with push enabled Push Notifications, and your push rate Push Rate is 100 pushes per second p/s, then the push process will take about Push process duration is calculated as follows: 1,000,000:100 = 10,000 seconds which is a little less than (close to 3 hours). 

General 

  • My list has no registered devices.

    The Registered Devices list shows the number of devices that have the application installed with the Appoxee SDK
    It takes a few seconds for a device to register, and it takes about an hour to

    refresh the list count. It takes a few seconds for a device to register.

    update the count of registered devices.
    Please wait an hour and then check the Registered Devices list again.

    Note

    If the user downloaded a version of the application that does not include Appoxee, the user's device will not be counted as a registered device.  

Still have questions?