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Frequently Asked Questions
General
How do I enable my app to get Push Notifications?
To get Push Notifications, enable Firebase Cloud Messaging for Android (FCM)first enable sending and receiving push notifications, and then allow Mapp Cloud to send notifications from your app.
For step-by-step instructions, see Android :After allowing your app to send and receive Push Notifications, you need a server to handle these notifications.
To enable the Mapp Cloud sever to handle your notifications , follow documentation.
For step-by-step instructions:Android: add the Mapp Cloud Android SDK code to your app code
For step-by-step instructionsiOS: add the Mapp Cloud iOS SDK code to your app code, see iOS SDK Integration for Mapp Cloud.
Mapp Cloud released a new SDK version. Do I need to update my Mapp Cloud SDK integration?
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For major versions, one of the first two version numbers ("x" or "y") are updated.
For minor versions, only the last number ("z") is updated.
Troubleshooting
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Android:
I cannot receive Push Notification
Double Check Setup Guide Android Application Setup for Mapp Cloud
Check the latest version of Mapp SDK
Make sure you added the Mapp Cloud init code within the onCreate method in your Application class. Initialize Android Mapp SDK for Mapp Cloud
If you don't receive notification in foreground mode check whether foreground mode for push is enabled Handle Foreground Notification.
Connect your test device on USB, open Android Studio, and check whether you receive the push notification in logcat. (only for Android devices).
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This functionality isn't provided for new Huawei/Honor devices. Our 2020 roadmap is focused to enable push messages for Huawei/Honor devices.
What kind of media can be sent to Android devices?
Android supports video, animated image, image and audio files.
File size limitations for iOS is 10Mb for images, 5Mb for audio and 50Mb for video. Android doesn't have hard limits, however we strongly suggest that you limit file sizes based on iOS.
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iOS:
Why can’t I upload Apple iOS certificates to the Marketing Cloud?
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