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Table of Contents
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Frequently Asked Questions

General 

  • How do I set my app to be able to get Push Notifications?

    1. To get Push Notifications, enable Google Cloud Messaging for Android (GCM), and then allow Appoxee to send notifications from your app. 
      For step-by-step instructions, see Android Application Setup.
    2. After allowing your app to send and receive Push Notifications, you need a server to handle these notifications.
      To enable the Appoxee sever to handle your notifications, add the Appoxee's code to your app code.
      For step-by-step instructions, see Appoxee Android SDK Integration.

...

  • Appoxee has released a new SDK version. Do I need to update?

    Yes: We always recommend updating your app to use the latest version of the Appoxee SDK. 
    Note that our the SDK version number has an "x.y.z" format , (for example: "1.0.7".), indicating if the changes are major or minor:
    • For major SDK
    updates
    • versions, one
    (or both)
    • of the first two version numbers ("x" or "y") are updated.
    • For minor SDK
    updates
    • versions, only the last number ("z") is updated.

Troubleshooting 

Push Notifications 

  • When I

    am sending a message or a push notificaiton using Appoxee I am seeing an iPhone device in the preivew.Yes. This is just in the preivew, we are working to change this

    use Appoxee to send a Rich Message or a Push Notification, the preview shows an iPhone device instead of an Android device.

    This known issue is just in the preview. It will be fixed in upcoming versions.

  • According to the message status, the message was sent to 0 users.

    Yes. This is a known issue and it . It will be fixed soonin upcoming versions.

  • I

    can't recive push notifications

    cannot receive Push Notifications.

    1. Go over the XML manifest again file (AndroidManifest.xml), and verify that you have changed all of the required values, as explained in Integration: Adding Appoxee to your Application Code.

    2. Make sure that you have entered the right Google Project ID and the right Google API Key3. Make sure that your Appoxee SDK Key and Appoxee Secret Key in your app settings match the configuration classLog into your Appoxee account, go your app's Application Information page and make sure you entered the correct Google project ID and Google API Key, as explained in Step B: Appoxee Setup of the Android Application Setup.

    3. On the same page, check the values of the app's SDK Key and Secret Key, and then make sure you set the same values in your code's "com.appoxee.Configuration" class (see Integration: Adding Appoxee to your Application Code).

    4. If you are using an emulator, please make sure to use google a Google API target.


  • How long does it take to send the

    push notifications

    Push Notifications?

    Appoxee will start starts sending your push Push Notifications in a matter of minutes. However, but the push Push process itself might may take some time longer, depending on your app's push rate. Your apps push rate can be modified in the settings of your app (select Settings > Apps > Edit ,under your app's name). This feature was put in place for those of you who have a server side to their application. Why? To make sure that you dont overload your own server with too many conccurents. A push notification will cause many users to enter your app in a short timespan. Using the push rate feature you can control this in order to minimize the chance of a potential overload. 
    If you have, for example, Push Rate setting.
    The Push Rate feature defines the number of Push Notifications sent per-second (p/s). This feature is intended for apps that have a server side, and it is used to prevent overloading the server with too many concurrent app opens (triggered by the Push Notification).
    To set the Push Rate, log into your Appoxee account, go to the Apps tab, choose your app to display its Application Information page, and then select the desired Push Rate value from the list. 
    The default rate is Normal (100 p/s), but you can choose different rates for different purposes. For example: When debugging the app, use a low rate: Debug speed (10 p/s). However, when sending a "Breaking News" Push Notification, set the rate to Fast (250 p/s).
    To estimate how long it should take to send a notification, divide the number of users who enabled Push Notifications by the app's Push Rate. For example: If 1,000,000 users with push enabled Push Notifications, and your push rate Push Rate is 100 pushes per second p/s, then the push process will take about Push process is calculated as follows: 1,000,000:100 = 10,000 seconds which is a little less than (close to 3 hours). 

General 

  • My list has no registered devices

    It takes an hour to refresh the list count. It takes

    .

    Please take into account that it takes a few seconds for a device to register, and that it takes about an hour to update the count of registered devices.
    Please check the list again after an hour.

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