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Frequently Asked Questions
General
How do I enable my app to get Push Notifications?
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For major versions, one of the first two version numbers ("x" or "y") are updated.
For minor versions, only the last number ("z") is updated.
Troubleshooting
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Android:
I cannot receive Push Notification
Double Check Setup Guide Android Application Setup for Mapp Cloud
Check the latest version of Mapp SDK
Make sure you added the Mapp Cloud init code within the onCreate method in your Application class. Initialize Android Mapp SDK for Mapp Cloud
If you don't receive notification in foreground mode check whether foreground mode for push is enabled Handle Foreground Notification.
Connect your test device on USB, open Android Studio, and check whether you receive the push notification in logcat. (only for Android devices).
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Android supports video, animated image, image and audio files.
File size limitations for iOS is 10Mb for images, 5Mb for audio and 50Mb for video. Android doesn't have hard limits, however we strongly suggest that you limit file sizes based on iOS.
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iOS:
Why can’t I upload Apple iOS certificates to the Marketing Cloud?
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iOS supports video, animated image, image and audio files.
File size limitations for iOS is 10Mb for images, 5Mb for audio and 50Mb for video. Android doesn't have hard limits, however we strongly suggest that you limit file sizes based on iOS.
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Still have questions? |
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